Customer care

Smart SMS Reply Support

We can help with installation, licence activation, phone replacement, billing questions and feature suggestions.

Installation

An installation manual is included with every authorised download. Follow the guide before activating your licence key.

Moving to a new phone

Your active licence can be transferred to a replacement Android phone. One licence supports one active phone at a time.

Billing and cancellation

Subscriptions are managed securely through Stripe. Please review our Cancellation and Refund Policy. Never send your full card number in a support message.

Contact support

Customer support is provided by the Smart SMS Reply team. Until the dedicated support inbox is published, please contact us through the AAIT Academy website and include “Smart SMS Reply” in your message.

Suggest a feature

We welcome ideas that could make the app more useful for you or other small businesses. Send your suggestion through the same support channel.